This series will use the Jump Desktop app with 2-Factor Authentication to connect to your remote edit workstation.
THE JUMP DESKTOP APP
Many of you already have Jump from former projects. If you do not, and you need additional information on how to properly install the app or create an account, please see this link.
THE FREE MICROSOFT AUTHENTICATOR APP
On your phone, search the App Store or Google Play and download.
ACCEPTING THE JUMP INVITE
You will receive an email from no-reply@jumpdesktop.com entitled: You're invited to join a team
- Click the blue box: [Accept the invite]
- After logging in, a pop-up will say Join a Team: You've been invited to join a team: MAX Post [Accept]
IF YOU DON'T ALREADY HAVE 2FA
- A pop-up will say 2-factor authentication required. [Turn on]
- You will be redirected to your Dashboard in a browser window. Make sure you're on the Security tab, and click [Activate 2-Factor Authentication]
- A QR code will be in a Pop-Up called Set Up Authenticator
- ON YOUR PHONE:
- Open the Authenticator App, on the bottom right click Verified IDs, & scan the QR Code
- On the bottom left, click Authenticator, and you'll see a changing 6-digit code
- Click [NEXT] in the Browser Window, and type in the 6-digit code from your phone. Click [VERIFY]
- Screenshot the backup codes and [CLOSE]
- Your dashboard will now say 2-factor authentication is activated. You must now re-accept the invitation.
- Go back to the email entitled: You're invited to join a team > Accept in blue box > Accept Invite in Pop-Up.
You're set! Go to the Jump Desktop App.
ACCESSING YOUR REMOTE COMPUTER
Under computers, you should see a system entitled [mp-edit-###]. Select it, and see below re: entering your Windows or Mac Credentials:
- Windows Username: MAXPost
- Windows Password: mp
- Click Log in
- Mac Username: MAXPost
- Mac Password: mp308
- Click Log in
ACCESSING YOUR PROJECT
Reach out to your series assistant editor for information on mounting the proper drives and connecting to your project's NEXIS.
MAX POST TECH SUPPORT
We maintain coverage 21/7, 6a-3a. For tech support:
- Ask your series AE first
- Reference the Help Center: https://maxpost.zendesk.com/hc/en-us
- Submit a General Support ticket: https://maxpost.zendesk.com/hc/en-us/requests/new
BEST PRACTICES
- Quit composer and unmount workspaces daily to protect databases from corruption
- Ensure home internet speeds of 100 Mbps+
- If possible, limit streaming, gaming, etc in the household during work hours
- If experiencing latency, try power cycling (ie unplug for 2 minutes) your home modem to re-establish the connection
Thank you for reading! Happy editing!